BT Al Saudia

24/7 Helpdesk – Maintenance and Support

What is it?

24/7 HELPDESK – SUPPORT YOU CAN DEPEND ON
This helpdesk is not simply a call centre – rather, it is a dedicated, rostered service staffed by field and in-house engineers equipped with the knowledge and experience needed to respond to any kind of network, communication, or IT breakdown. BT Al Saudia uses state of the art incident management technology conforming to industry standards and best practices within  the Information Technology Infrastructure Library (ITIL) for all incident & problem management reporting.  The Customer self-service portal enables users to log faults and create trouble tickets in real time and track progress to completion.  The singular purpose of this help desk  is to ensure that our clients stay connected. Additionally there have been instances which has meant dispatching our field engineers to places across the middle east on minimum notice. This commitment to service is what gives our clients peace of mind in dealing with BT Al Saudia.

Overview

SERVICE & REPAIRS
BT Al Saudia is a Cisco Certified Partner and a Cisco Advanced Technology Partner. Our engineers are well versed in all aspects of Data Networking, IP Communications, and Information Technology and are able to support all the services that BT Al Saudia Provides to minimise communication downtime and increase customer satisfaction.

ONSITE REPAIRS AND INSTALLATION
Our Field Engineering Team are available for on-site service and installation calls throughout the region – and the world. BT Al Saudia has built up a unique combination of leading edge engineering skills (Structured Cabling, Network design and implementation, mobile satellite connectivity, Tech Support, Project Management, and Consultancy Services) delivered by a fast acting, highly experienced team straight to the heart of the customers problem wherever they may be. We have carried out projects for various Educational Institutions, Health Agencies, Financial Entities, Business Enterprises, and Government Sectors.
The correct installation and repair of data networks and\or voice services is the only way of ensuring the validity of warranty and BT Al Saudia ensures that all our engineering work conforms to the highest possible standard.