The basics

To make this site as accessible as possible to our visitors, we’ve taken every effort to ensure it works properly with the most popular desktop and mobile browsers. However, for the optimum experience when navigating our site, we recommend using one of the following:

• For desktop users (our classic site):

o IE 8.0 and above (Note: IE 6.0 and 7.0 are no longer supported although the content of the site is still readable)
o Firefox 12.0 and above
o Chrome 21.0 and above
o Safari 5.0 and above

• For mobile and tablet users (our mobile site):

The following user agents (browsers) will trigger the display of our mobile optimized version of the site: iPhone and iPod, Android, BlackBerry, NetFront, Silk-Accelerated, hpwOS, webOS, Fennec, Minimo, Opera Mobi, Opera Mini, Blazer, Dolfin, Dolphin, Skyfire and  Zune. (Note: Blackberry RIM tablet, Kindle Fire, Kindle Fire HD and Apple iPad users will be served the classic version of our site by default.)

All users can switch between classic and mobile versions of our site using the footer link if our default choice for your device is not appropriate. The exception would be within My Account where the display is optimized for your device on the main dashboard pages.

Adobe® downloads

You will need Adobe® Acrobat® Reader and Adobe® Flash Player respectively to view and print PDF files and to view certain parts of the site. You can find these by visiting the Adobe websites below:

Download the latest Adobe® Acrobat® Reader software
Download the latest Adobe® Flash Player software

For more information on BT’s accessibility policy, please visit our BT and accessibility site.